Whether it be tracking your order, drop shipping custom orders or simply choosing your desired best ship method we make this process as stress free as possible, here is how we do it.
You’ll receive an email with your tracking information once your order has been processed.
You may track your order via Aftership.com to receive updates & detailed real time tracking.
MARQ GROUP now offers the following shipping options subject to each customer segment type:
Delivery Rates as of January 1st, 2018 – 1:00pm EST
When Shopping Online please refer to the individual website for integrated real time standard, express and free freight options.
For Salons and Trade Pros placing orders via the Phone or Email with our customer service team the following National Top 43 States Handling and Standard national freight charge applies.
Please Note for all Express national freight a Maximum Weight of 3kg/6lbs per shipment applies and is NOT a guaranteed overnight service subject to carrier terms.
Free freight and handling applies for all Trade Pro orders placed via the phone above $2,000, standard, express and free freight options exclude all bulk large volume, equipment & kit purchases.
For Distributors and Wholesalers placing orders via the Phone or Email with our customer service team the following State specific Handling and Standard national freight charges apply.
As we require a signature for all packages, we do not ship to P.O. BOX or Parcel Lockers. We only ship to valid residential or home address to which we can ship the order.
MARQ GROUP will not be liable for any lost orders should you request for your order to be delivered without any signature.
Any request for Authority to Leave without Signature will be at your own risk.
The delivery address for an order must be a valid residential address – we do not ship to P.O. Box or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been paid.
In the event that the wrong address is indicated in the order, and the package is delivered, MARQ GROUP will not be liable for any replacement or refund.
The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.
Currently only within specially selected times of the year we may offer Gift Packaging Option.
During these times please select MAKE YOUR ORDER A GIFT at the checkout page and include a personalized message with your order
To track and check the status of your order please click the link attached in the shipping confirmation email sent to your mailbox or visit Aftership.com and enter your tracking number. We will notify you via email when your package is in transit and ready for delivery.
There is no re-delivery option. If no one is available to receive your package, the courier will provide you with a Card to collect your package at the nearest post office, news agency or other nominated collection point.
We don’t currently offer store pick-up at the moment. We’re working on it, though!
Our goods come with guarantees that cannot be excluded under the United States Federal Trade Commission FTC. You are entitled to a replacement or refund for a major failure for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Without limiting the foregoing, if an item you receive is defective or incorrect, we will replace it with a non-defective item or provide you with a refund of the cost of the item, provided that:
We will send you a return label to use in order to return us the defective or incorrect item.
This policy does not apply to change-of-mind returns, or for reasons that the product doesn’t suit your skin tone or similar. If you change your mind about the product, please see instructions below under “What happens if I am unhappy with the product I purchase or I changed my mind?”.
Refunds will only be made to original payment method. For refunds requested over 60 days of completing a payment, a credit voucher will be given in place of a refund.
At MARQ GROUP, we specially curate the products we carry. The ingredients of the product are listed on the page to help you identify any sensitivities with certain ingredients.
Different skin types and skin conditions may react differently to our products and brands. It is always best to know and understand how your skin reacts to different products and ingredients.
If you experienced an allergic reaction, please send a detailed description of what occurred along with the pictures to firstname.lastname@example.org. We will communicate this to the brand and help find an appropriate solution.
Please note that issues must be reported within 30 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.
Shopping online can be tricky, however, should you wish to return an item that you’ve purchased, please email us at email@example.com. You will need to ship us back the item and a credit voucher will be issued to you once we have received the items and inspected them. The Credit voucher can be used for online purchase only. Please be advised that the items must meet the following conditions before any refund will be issued.
Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner
Items purchased as part of a set or a multi-item pack must be returned as a whole set
Gifts with Purchase and samples must also be returned if it is included in the purchase.
Items purchased on sale and discounts are non-exchangeable and non-returnable
291 Edgewood Street
Alexandria. TN. 37012
Please include a note with your Name and Order number for reference.
Please email us at firstname.lastname@example.org with your courier tracking ID.
Note: Shipping cost will not be refunded by Marque of Brands and refund will only be via credit voucher. The Credit voucher can be used for online purchase only
Unfortunately, at this moment, all items purchased via any of our stockist must be returned to the purchase origin.
As brand owners if you have purchased items in any of our stockists, you may return it within 7 days to MARQ GROUP following the process above. In addition to complete this process you must return back the product within 7 days, with the purchase receipt from the stockist for exchange or credit voucher. Products must be unused, seal unbroken and in its original packaging. You may also have statutory rights under the United States Federal Trade Commission (TFC) which cannot be limited or excluded.
Within our online store, we do not have an option to test or see the products before purchasing them. However, we do have a dedicated team of beauty experts that are ready to answer all your beauty questions.
They are well-versed on every product we carry – and even use them in their daily routines. Please also check the ingredients listing before completing your purchase to identify any allergens.
Alternatively, you may be able to try the product at one of our stockists if available. We suggest you give the stockist a call to ensure that the product you wish to try is available, as not all online products are available via our stockists.
(i) The Terms supersede any oral or written agreements that may have been previously reached between MARQ GROUP and the Customer. These Terms apply regardless of any contrary express or implied terms, conditions or warranties in any of the Customer’s documents.
(ii) These Terms shall be deemed to be incorporated into any and all orders and contracts concluded with MARQ GROUP.
(iii) If any provision of the Terms is determined to be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions will not be affected, prejudiced or impaired.
(iv) Together with the terms contained in any quotation and/or Order, any Special Conditions these Terms form a contract between MARQ GROUP and the Customer.
(a) All Orders for Goods is an offer by you to purchase Goods pursuant to these Terms.
(b) Acceptance and delivery of Goods to you is conclusive evidence of your acceptance of these Terms.
(a) These Terms apply to any quotation given to you.
(b) No quotations, representations or oral arrangements are binding upon MARQ GROUP, unless and until confirmed by us in writing, or through the actual acceptance of an Order by us.
(c) Quotations are subject to change prior to acceptance.
(d) An Order or quotation cannot be altered by you without our written consent.
(e) A quotation is deemed to have been accepted by you on the placing of an Order.
(a) Unless agreed upon in writing, all Orders by you must be placed at least thirty (30) days before expected delivery.
(b) You agree that a change in design, packaging or finish of the Goods between acceptance of the Order and delivery of the Goods will not render the Goods of unmerchantable quality or unfit for purpose and will not constitute a failure to meet any description or sample.
(c) We may from time to time advise you of the maximum Price at which the Goods are to be sold or offered for sale. You agree that it will not sell, offer for sale the Goods for a Price that is more than the notified maximum Price advised by us.
(d) The Goods are sold to you as our Customer and therefore:
(i) You are the end user and are not authorised to re-sell or on-sell the Goods or
(ii) You have written authorisation as a Special Condition of these Terms to resell or on-sell the Goods duly signed by an authorized MARQ GROUP executive
(iii) Any on-sold Goods from an unauthorised reseller voids all warranties
(e) Any goods transferred, transported or moved by you across a Territory, Border or Country will avoid all warranties.
(f) All Sales of MARQ GROUP products on third-party e-commerce websites are strictly prohibited without written consent of MARQ GROUP. This includes, but is not limited to: Amazon, ebay, Jet, Walmart and all Flash Sale Websites.
(a) The Price will be MARQ GROUP quoted price as contained in a quotation or Order, subject to clause 3 and this clause 5.
(b) All pricing is offered in US Dollars.
(c) We reserve the right to alter the sales price at any point in time, by providing not less than thirty (30) days’ notice to you.
(d) We reserve the right to immediately alter, without notice, any price to any Customer if external forces (for example, government policies/laws/regulations currency exchange shifts, raw materials cost increases or increase costs of suppliers) impose costs or conditions upon use that are deemed by us to be out of our control.
(e) Unless otherwise agreed in writing with you, Goods are non-returnable.
(a) At our sole discretion delivery of the Goods will take place when:
(i) You possession of the Goods at our address having a signed authority of acceptance; and or
(ii) You take possession of the Goods at your nominated address (in the event that the Goods are delivered by us or our carrier having a signed authority of acceptance).
(b) Goods are transported at your risk.
(c) We are not liable or responsible for any delay incurred in the delivery process incurred by your nominated carrier.
(d) Statements regarding delivery times and periods are approximates only, unless otherwise provided in writing.
(e) If, for whatever reason, you do not accept and pay in full for the Goods delivered pursuant to an Order, all costs resulting from return transport, storage, recycling, scrapping, re-sale and other costs will be at your expense.
(f) Failure by us to deliver the Goods by reason of any circumstances of whatever nature including but not limited to fire, flood, explosion, strike, lock-out or other industrial act or dispute, the breakdown of or accident to plant, unavailability of shortage of raw material, labour, power supplies, or transport facilities, international transportation delay, storm, a shortage of product, an act of God, or any order or direction of any local, state or federal government or government authority or instrumentality shall not constitute a breach of these terms and conditions or render MARQ GROUP to any liability.
The Customer acknowledges that the Customer’s sole right to use the intellectual property in the brands and/or Goods is derived from these Terms and any other agreement between MARQ GROUP and the Customer (if any); and you must only use the intellectual property in connection with the sale of the Goods.
(a) Payment must be made in full no later than the date at which the payment falls due, without any discount and/or offset, unless otherwise agreed upon in writing. If no date of payment is specified then payment shall be due fourteen (14) days following the date of invoice.
(b) Payment must be made in the manner set out in the invoice. The provision of payment terms is in our absolute discretion.
(c) If you default in payment of any invoice when due, you indemnify us from and against all costs and disbursements incurred by us in pursuing the debt including legal costs on a solicitor and own client basis and our collection agency costs.
(d) Claims in respect of allegedly defective Goods or Goods with deviations from specifications will not be grounds for withholding payment of account and will not give you any right to offset payment of account.
(e) In the case of your failure to pay the invoice/account amount by the due date, it will become immediately due and payable, without any notice of default being required. In the event of late payment, you must pay interest at the rate of 2% per month calculated daily on the invoice amount for the time by which the payment period has been exceeded.
(f) We retain the right to terminate the Contract or to suspend its performance in full or in part with immediate effect, without prejudice to our other rights, if:
(i) any money payable to us becomes overdue, or in our opinion you will be unable to meet its payment obligations as they fall due;
(ii) you die, apply for suspension of payments, file for a bankruptcy order or requests to;
(iii) you are admitted to a statutory debt rescheduling, scheme or management arrangement;
(iv) bankruptcy, liquidation or like proceedings are instituted against the Customer; or
(v) Your business is closed down or liquidated.
(g) Without limiting any other provision of these terms, you agree;
(i) that we hold a security interest over all Goods supplied to you from time to time;
(ii) we hold a security interest in all proceeds arising from the sale of Goods supplied by us to you from time to time; and
(iii) to provide all information and assistance necessary to register and maintain such an interest,until such Goods have been paid for in full by you.
(a) All Risk for the Goods passes to you on delivery. Ownership of the Goods sold will only pass to you on payment in full and funds are cleared of the sale price and any other amounts payable in respect of all Goods delivered or to be delivered pursuant to the Contract.
(b) Prior to payment in full and funds are cleared of the outstanding amounts, you will not be entitled to pledge or otherwise offer as security the Goods or transfer ownership, other than in accordance with its normal business operations.
(c) If you do not pay in accordance with these Terms, you authorise us to: enter any premises where the Goods may be stored or in use; retake possession of the Goods; and, to keep or resell Goods repossessed. You indemnify us against any claim, action or cost arising out of the exercise of this right of entry and removal.
(d) It is further agreed that Title of goods will not pass until:
(i) Full payment is made and cleared by MARQ GROUP banking institution and the goods have been picked up or delivered, having a signed authority of acceptance
(ii) All Goods must be picked up or delivered, having a signed authority within 30 days of notification that the Goods are available for pickup or delivery
(iii) Any disputed claim or chargeback is agreed to in writing by MARQ GROUP
(e) It is further agreed that:
(i) where practicable the Goods must be kept separate and identifiable until full payment is received and cleared in full and;
(ii) You are only a bailee of the Goods until such time as we have received payment in full for the Goods and until then you shall hold any proceeds from the sale or disposal of the Goods on trust for us.
(a) Complaints relating to visible deviations from specification and/or defects in sold Goods must be submitted to us by you in writing within seven (7) days of delivery of Goods, otherwise you will be deemed to have accepted the Goods as delivered. If a complaint is well-founded, we will then have the right, at our discretion, to repair or replace the Goods in question, or credit or refund the invoice amount due for these Goods.
(b) Goods may only be returned if:
(i) we have agreed in writing to the return of Goods and you have complied in all respects with the provisions of this clause; and
(ii) after inspection of the Goods returned MARQ GROUP has agreed in writing to accept the return of the Goods and to provide a refund to you.
(c) We will not be liable to accept return of Goods which have not been stored or used in a proper manner or have been abused or neglected.
(a) To the full extent permitted by law, we will not be liable for any loss including indirect, incidental or consequential loss, damage, death or injury occasioned by you or any other person arising from the purchase of the Goods other than replacement of the Goods.
(b) Our liability for breach of a condition or warranty contained in these Terms, any other agreement between the parties or implied into this Contract or these Terms by Statutory Provisions is limited to any one of the following as determined by us:
(i) the replacement of the Goods or supply or equivalent Goods;
(ii) the repair of the Goods or payment of the costs of having the Goods repaired; or
(iii) the refund of the price paid by you for the Goods.
(c) you assume all risk and liability for loss, damage or injury to persons or property of the Customer, or to others arising out of the use or possession of any of the Goods sold to the Customer whether such Goods are used singularly, or in combination with other Goods, or any other process.
These Terms are subject to the laws of Washington, USA. Both parties submit to the non-exclusive jurisdiction of the courts of that State.
By using the Sites, registering with us, interacting with us on our relevant Social Media and purchasing Items from - outlets and Third Party Platforms you are accepting and consenting to the terms of this policy.
We take our customers privacy seriously and we will only collect and use your personal information as outlined below and in accordance with the privacy laws and principles of Australia and New Zealand and applies only to our Australian and New Zealand customers and visitors of our Sites.
We take our customers privacy seriously and we will only collect and use your personal information in accordance with your rights under the Australian Privacy Act 1988 (Cth) and the New Zealand Privacy Act 1993 (collectively, Privacy Laws). We ensure that we will take all necessary and reasonable steps to comply with the relevant Privacy Laws and to deal with inquiries or complaints from individuals about compliance with the relevant Privacy Laws.
MARQ GROUP collects personal information about you whenever you shop with us or use our services. Some of this information you give to us directly when, for example, you place an order on one of our websites which allows us to perform our duty to you and ensure a better, personalised experience.
Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.
The following groups of personal data are collected:
We will only collect and use your personal data for the following purposes, to:
We will only collect and process your personal data where we have a legal basis to do so which varies depending on the manner and purpose for which we collected it.
We will only collect personal data from you when:
Type of data
Lawful basis for processing including basis of legitimate interest
To create an account and register you as a new customer (either directly or via social media).
To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and assist fraud prevention and detection.
To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and assist fraud prevention and detection.
To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey.
To enable you to take part in a competition, event, survey, or receive a reward for shopping with us.
To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency.
To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.
To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences;
To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.
To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets.
MARQ GROUP may collect personal data in the below ways:
MARQ GROUP ensures that all information collected will be safely and securely stored.
We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
The communication between your browser and our websites uses a secure encrypted connection wherever your personal data is involved. We encrypt your data and store it on secure servers hidden behind a firewall.
We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.
In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.
We will retain your personal data for no longer than is necessary for the purpose(s) it was provided and collected for and to meet our legal obligations. Further details of the periods for which we retain data are available on request via the contact details provided below.
We may disclose and share your personal data with the parties set out below:
where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;
to business partners, suppliers, subcontractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How and why are we using your data?’, such as:
third party service providers that we engage to provide IT systems and software, and to host our website;
third party payment processing services (including Shopify Payments, Stripe, iDeal, Bancontact, and Paypal) to process your payment to us. MARQ GROUP does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are compliant with necessary regulations;
third party service providers that we engage to deliver goods you have ordered;
third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
analytics and search engine providers that assist us in the improvement and optimisation of our website;
affiliate networks through whom you have accessed our website;
to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Policy.
to protect our customers and websites from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
The personal data we collect from you may be transferred to, stored at, or processed by staff operating in destinations outside the Australian and New Zealand regions using legally-provided mechanisms to lawfully transfer data across borders. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice
While our websites are designed for a general audience, we will not knowingly collect any data from children under the age of 16 or sell products to children. If you are under the age of 16, you are not permitted to use or submit your data to the website.
If we learn that we have collected the personal data of a child under 16, or the equivalent minimum age depending on the jurisdiction, we will take steps to delete the data as soon as possible. Please immediately contact us if you become aware that a child under 16 has provided us with personal data.
By interacting with us on the Social Media (including without limitation following us on the Social Media, “liking”, “mentioning”, “tagging”, writing a comment in relation to a page on the Social Media) (“Interacting” or “Interaction” (as applicable)) you are consenting to our interaction with you on the Social Media and the processing of your information accessed on the Social Media. The information about you that may be collected when you Interact with us on the Social Media may include without limitation your name, your user profile, your age, your preferences, choices and viewpoints with regards to the topic or subject matter of the relevant Social Media page, your photos and other images and your videos. Your Interaction with us on the Social Media may also involve you submitting a photo or video of you (“Your Image”). By Interacting with us on the Social Media you consent to us using Your Image for the purposes described when Your Image was requested or as described on the relevant Social Media page.
Please let us know if at any time you wish us to stop interacting with you on the Social Media or using any of your information on the Social Media by contacting us at the details set out below. By Interacting with us (whether on the Sites, Social Media or otherwise) you consent and grant to MARQ GROUP a perpetual, worldwide, royalty-free license to use Your Image and Contributions for the purposes of promoting, advertising and endorsing MARQ GROUP’s goods and services, including without limitation for the purposes of your participation in any promotional activity for the same, and in any media including without limitation television, Social Media, on our Sites, in print and outdoor advertising materials. We may want to use Your Image and Contributions for additional purposes which will be detailed when we collect Your Image and/or in any promotional terms and conditions which will be featured on our Promotions Terms page.
By using the website and services provided by MARQ GROUP, you agree to us placing cookies on your device and accessing the information stored within these cookies when you visit or use our services in the future.
We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.
The Digital Advertising Alliance (which includes companies such as Google, Responsys and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly.
We may periodically update this policy for reasons such as regulatory requirements, updating technologies and industry practices. Any minor and non-material changes will take effect immediately upon posting of the Policy. We will notify you about significant changes by sending a notice to the primary email address specified in your primary account holder account or by placing a notice on our site.
Please contact us if you have:
Please don’t hesitate to contact us if you have any questions or feedback in regard to this Policy via email@example.com
Marque of Brands Pty Ltd
2/49 Bertie St
Port Melbourne VIC 3207
ABN: 65 147 537 513
Ordering with us is easy; here are 3 ways you can order with MARQ GROUP.
By Phone on 1 (800) 914-3880 and speaking to any one of our team members.
While we love talking to our customers, we encourage placing your orders online outside of normal business hours in order to speed up your order process. If you prefer to speak with us, please call our Customer Service team during nominated business hours.
By Emailing your order details to firstname.lastname@example.org, one of our team will process your order and respond to any and all of your questions.
By Shopping Online, It’s easy, simply Join or Login at:
Free to register, Trade Pros & Wholesalers can too view all Salon & Distributor pricing.
When you are ready to checkout:
The order confirmation number can be retrieved in your confirmation email & when you view your “Order Status” under “My Account”
Orders are confirmed once payment has been completed
Most payments are processed immediately. Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive a confirmation email within 24 hours, please contact us. Please do not re-create your order to prevent duplication
Unfortunately, we are unable to amend orders once it is paid. . Please review your cart before completing your orders
Given the popularity of our products, MARQ GROUP may limit the number available for purchase, so that as many clients as possible may enjoy our merchandise. Purchases can be limited in instances to 6 per item/variant/shade to allow as many customers to enjoy our products and selections.
Unfortunately, we are unable to cancel orders once it is paid. We receive a lot of orders and we are unable to go through them individually as this will cause delays to all other orders. Please review your items before completing your orders. Only items showing in your Order Confirmation will be shipped unless the items are Out of Stock. To check the status of your order, please login to your account at My Account, click on “my account” in the top left hand corner of the page, click on “my orders” on the left hand side of the page, and then view your most current order.
All purchases must be made through one of the above mentioned 3 methods, Phone, Email or Online.
Please check if:
We know how annoying it is when your favorite items are out of stock. In the event that your item is unavailable, please click the ”Remove Me” tab located under the specific item. This will not affect the rest of the items in your cart.
In order to know when the product is back in stock, we suggest clicking “Waitlist Me” located on the specific product page. You will then receive an automated email as soon as the item becomes available.
We will process a refund if any items in your order is Out Of Stock
Our websites are compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache before logging in again. If you continue to face problems, please send a screenshot of the error to email@example.com and we will assist you.
Please contact us immediately with your order number, details and an image of the faulty or wrong items received.
Please do not discard the items as we will need damage and incorrect items to be returned to MARQ GROUP.