TERMS & CONDITIONS    SELECT COUNTRY


Shipping

All pricing, orders, shipping and surcharges are displayed in Euros

Shop Online

Refer to website for integrated real time standard freight rates.

Trade Pros through Customer Service

For all orders placed through our Customer Service Team, we offer a flat rate €30.00 handling and standard national freight for all orders.

There is a €20.00 additional surcharge for Express National freight. Maximum Weight – 5kg/11 lbs.

*Please Note: Express is not a guaranteed overnight service and subject to carrier term, and is not available throughout all of Europe.

We offer FREE freight and handling for all orders above €500.00.

Exclusions to free freight and surcharges may apply across equipment & kit purchases.

Wholesalers through Customer Service

Freight is calculated at 5% of the total order value with a minimum charge of €35.00 per order. Express freight and free freight options are not available.

We offer Drop Ship services, which will incur a pick fee of €€5.85 per consignment.

If an order contains skus that are less than carton quantity, a broken carton pick surcharge applies to all applicable skus of €3.75 per instance.

Surcharges may apply across equipment & kit purchases.

Delivery

We endeavour to have all orders dispatched the next business day. Larger wholesale orders or orders placed during a sale or peak sale seasons may have slower dispatch rates than standard.

Please Note:

Surcharges may apply for equipment, kits and bulk orders subject to carrier service availability and size of consigned freight.

Customers purchasing from outside Europe are responsible for any import duties and taxes incurred with the shipment.

You should expect to see your order within 3-10 business days depending on your delivery location. Whilst we usually stock 90% of the items listed on our websites, inevitably we are at the hands of our suppliers. Consequently, delays can occur if items are out of stock. Our standard policy is to ship your order without the out of stock item. The out of stock item will be dispatched automatically when available.

Change My Shipping Address

Changes can be made to your shipping address providing your order has not been dispatched from our warehouse. To change your shipping address, please email eu.contact@marqgroup.com as soon as possible.

Track Your Order

We make this process as stress free as possible, here’s how we do it. You will receive an email with your carrier and tracking number once your order has been dispatched from our warehouse.

Track your freight easily with Aftership at www.aftership.com and receive updates & detailed real time tracking information.

Signing for Your Order

On delivery you may be required to sign a proof of delivery document. If you are not available to take delivery, depending on the carrier, your goods may be taken to a local depot or post office and a calling card containing the relevant contact details will be left at the delivery address.

Returns

All returns should be returned in their original condition and packaging. We always recommend you use registered post for your return; we do not take responsibility for items not received if you do not send your return via registered post. Please contact  eu.contact@marqgroup.com for return information.

I’ve changed my mind

We understand that things aren’t always as you expect. If this is the case please contact us at eu.contact@marqgroup.com within 7 days of receiving your order, and we’ll assist you with an exchange, store credit or refund. Exchanges, store credits or refunds are only processed upon receipt of goods back into our facility, where they will be assessed by our Product Assessments Team to ensure that items have been returned in their original condition (unused & unopened) and in a re-saleable condition. Change of mind exchanges or refunds incur a 15% Restocking fee (or €15 whichever is greater) (postage not included).

My goods are faulty

Our Quality Control team strive to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please contact us at eu.contact@marqgroup.com within 7 days of receiving your order. We will require your item(s) to be returned to us so that it can be inspected by our Product Assessments Team. If the item(s) is deemed faulty we will replace, issue a store credit or refund the product free of additional freight & re-stocking charges.

I don’t like the products I ordered

We take great pride in our reputation, if for any reason you are dissatisfied with your purchase, we are more than willing to assist. Please contact us at eu.contact@marqgroup.com within 7 days of receiving your order for further return details. Product(s) must not be more than 25% used, and will need to be returned to our facility. Upon receipt into our warehouse, the products will be reviewed by our Product Assessment Team. Upon their assessment you may be issued with an exchange, store credit or refund less a Handling fee of 25% (or €15 whichever is greater) (postage not included).

I’ve received the wrong product

Any incorrect, missing or damaged items received must be reported to MARQ GROUP within 24 hours of you receiving the delivery, by email only, to eu.contact@marqgroup.com. If item(s) received is not what was ordered, please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. If you received the order incorrectly, the property in the Goods remain the sole and absolute property of the Seller as full legal and equitable owner until such time as the purchaser accepts the goods as mentioned above. You will not be charged for re-delivery of items under this clause.

My products have arrived damaged

Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please contact us at eu.contact@marqgroup.com within 48 hours of receiving your order. We will require your item(s) to be returned to us so that it can be inspected by our Product Assessments Team. If the item(s) is deemed to be damaged we will replace, issue a store credit or refund the product free of additional freight & re-stocking charges.


1. DEFINITIONS AND INTERPRETATION

(a) Definitions

  • "MARQ GROUP" or “Supplier” “we”, “our” or “us” means Marque Of Brands B.V.
  • “Contract” means the agreement to sell and deliver Goods to the Customer by MARQ GROUP including any quotation, order and these Terms.
  • “Customer” or “you” means the individual, company or other entity buying or ordering Goods from us.
  • “Goods” means products or services that we may sell, supply or deliver from time to time.
  • “Order” means any approved sales/purchase order issued from a Customer to MARQ GROUP by either printed or electronic means.
  • “Price” means the price payable for the Goods as agreed in accordance with clause 5 of these Terms.
  • “Special Condition” means any special terms and conditions forming part of a quotation.
  • “Terms” means these terms and conditions.

(b) Interpretation

(i) The Terms supersede any oral or written agreements that may have been previously reached between MARQ GROUP and the Customer. These Terms apply regardless of any contrary express or implied terms, conditions or warranties in any of the Customer’s documents.

(ii) These Terms shall be deemed to be incorporated into any and all orders and contracts concluded with MARQ GROUP.

(iii) If any provision of the Terms is determined to be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions will not be affected, prejudiced or impaired.

(iv) Together with the terms contained in any quotation and/or Order, any Special Conditions these Terms form a contract between MARQ GROUP and the Customer.

 

2. GENERAL

(a) All Orders for Goods is an offer by you to purchase Goods pursuant to these Terms.

(b) Acceptance and delivery of Goods to you is conclusive evidence of your acceptance of these Terms.

 

3. OFFERS AND QUOTATIONS

(a) These Terms apply to any quotation given to you.

(b) No quotations, representations or oral arrangements are binding upon MARQ GROUP, unless and until confirmed by us in writing, or through the actual acceptance of an Order by us.

(c) Quotations are subject to change prior to acceptance.

(d) An Order or quotation cannot be altered by you without our written consent.

(e) A quotation is deemed to have been accepted by you on the placing of an Order.

 

4. ORDERS AND SALE OF GOODS

(a) Unless agreed upon in writing, all Orders by you must be placed at least thirty (30) days before expected delivery.

(b) You agree that a change in design, packaging or finish of the Goods between acceptance of the Order and delivery of the Goods will not render the Goods of unmerchantable quality or unfit for purpose and will not constitute a failure to meet any description or sample.

(c) We may from time to time advise you of the maximum Price at which the Goods are to be sold or offered for sale. You agree that it will not sell, offer for sale the Goods for a Price that is more than the notified maximum Price advised by us.

(d)  The Goods are sold to you as our Customer and therefore:

(i)   You are the end user and are not authorised to re-sell or on-sell the Goods or

(ii)  You have written authorisation as a Special Condition of these Terms to resell or on-sell the Goods duly signed by an authorized MARQ GROUP executive

(iii)  Any on-sold Goods from an unauthorised reseller voids all warranties

(e) All Sales of MARQ GROUP products on third-party e-commerce websites are strictly prohibited without written consent of MARQ GROUP. This includes, but is not limited to: Amazon, ebay, Overstock and all Flash Sale Websites.

 

5. PRICING AND INVOICING

(a) The Price will be MARQ GROUP quoted price as contained in a quotation or Order, subject to clause 3 and this clause 5.

(b) All pricing is offered exclusive of VAT Tax and in Euros.

(c) We reserve the right to alter the sales price at any point in time, by providing not less than thirty (30) days’ notice to you.

(d) We reserve the right to immediately alter, without notice, any price to any Customer if external forces (for example, government policies/laws/regulations currency exchange shifts, raw materials cost increases or increase costs of suppliers) impose costs or conditions upon use that are deemed by us to be out of your control.

(e) Unless otherwise agreed in writing with you, Goods are non-returnable.

 

6. DELIVERY

(a) At our sole discretion delivery of the Goods will take place when:

(i) You take possession of the Goods at our address having a signed authority of acceptance; and or

(ii) You take possession of the Goods at your nominated address (in the event that the Goods are delivered by us or our carrier having a signed authority of acceptance).

(b) Goods are transported at your risk.

(c) We are not liable or responsible for any delay incurred in the delivery process incurred by your nominated carrier.

(d) Statements regarding delivery times and periods are approximates only, unless otherwise provided in writing.

(e) If, for whatever reason, you do not accept and pay in full for the Goods delivered pursuant to an Order, all costs resulting from return transport, storage, recycling, scrapping, resale and other costs will be at your expense.

(f) Failure by us to deliver the Goods by reason of any circumstances of whatever nature including but not limited to fire, flood, explosion, strike, lock-out or other industrial act or dispute, the breakdown of or accident to plant, unavailability of shortage of raw material, labour, power supplies, or transport facilities, international transportation delay, storm, a shortage of product, an act of God, or any order or direction of any local, state or federal government or government authority or instrumentality shall not constitute a breach of these terms and conditions or render MARQ GROUP to any liability.

7. INTELLECTUAL PROPERTY

The Customer acknowledges that the Customer’s sole right to use the intellectual property in the brands and/or Goods is derived from these Terms and any other agreement between MARQ GROUP and the Customer (if any); and you must only use the intellectual property in connection with the sale of the Goods.

8. PAYMENT

(a) Payment must be made in full no later than the date at which the payment falls due, without any discount and/or offset, unless otherwise agreed upon in writing. If not date of payment is specified then payment shall be due fourteen (14) following the date of invoice.

(b) Payment must be made in the manner set out in the invoice. The provision of payment terms is in our absolute discretion.

(c) If you default in payment of any invoice when due, you indemnify us from and against all costs and disbursements incurred by us in pursuing the debt including legal costs on a solicitor and own client basis and our collection agency costs.

(d) Claims in respect of allegedly defective Goods or Goods with deviations from specifications will not be grounds for withholding payment of account and will not give you any right to offset payment of account.

(e) In the case of your failure to pay the invoice/account amount by the due date, it will become immediately due and payable, without any notice of default being required. In the event of late payment, you must pay interest at the rate of 2% per month calculated daily on the invoice amount for the time by which the payment period has been exceeded.

(f) We retain the right to terminate the Contract or to suspend its performance in full or in part with immediate effect, without prejudice to our other rights, if:

(i) any money payable to us becomes overdue, or in our opinion you will be unable to meet its payment obligations as they fall due;

(ii) you die, apply for suspension of payments, files for a bankruptcy order or requests to;

(iii) you are admitted to a statutory debt rescheduling, scheme or management arrangement;

(iv) bankruptcy, liquidation or like proceedings are instituted against the Customer; or

(v) Your business is closed down or liquidated.

(g) Without limiting any other provision of these terms, you agree;

(i) to provide all information and assistance necessary to register and maintain such an interest, until such Goods have been paid for in

full by you

(ii) that we hold a security interest in the Goods and retention of Title until all proceeds arising from the sale of Goods supplied by us to you as detailed in clause 9 (Risk and Title of Goods) is complied with.

9. RISK AND TITLE OF GOODS

(a) All Risk for the Goods passes to you on delivery. Ownership of the Goods sold will only pass to you on payment in full of the sale price and any other amounts payable in respect of all Goods delivered or to be delivered pursuant to the Contract.

(b) Prior to payment in full of the outstanding amounts, you will not be entitled to pledge or otherwise offer as security the Goods or transfer ownership, other than in accordance with its normal business operations.

(c) If you do not pay in accordance with these Terms, you authorise us to: enter any premises where the Goods may be stored or in use; retake possession of the Goods; and, to keep or resell Goods repossessed. You indemnify us against any claim, action or cost arising out of the exercise of this right of entry and removal.

(d) It is further agreed that Title of goods will not pass until:

(i) Full payment is made and cleared by MARQ GROUP banking institution and the goods have been picked up or delivered, having a signed authority of acceptance

(ii) All Goods must be picked up or delivered;

(iii) Any disputed claim or chargeback is agreed to in writing by MARQ GROUP.

(e) It is further agreed that:

(i) where practicable the Goods must be kept separate and identifiable until full payment is received and cleared in full and;

(ii) You are only a bailee of the Goods until such time as we have received payment in full for the Goods and until then you shall hold any proceeds from the sale or disposal of the Goods on trust for us.

10. COMPLAINTS AND CLAIMS

(a) Complaints relating to visible deviations from specification and/or defects in sold Goods must be submitted to us by you in writing within seven (7) days of delivery of Goods, otherwise you will be deemed to have accepted the Goods as delivered. If a complaint is well-founded, we will then have the right, at our discretion, to repair or replace the Goods in question, or credit or refund the invoice amount due for these Goods.

(b) Goods may only be returned if:

(i)we have agreed in writing to the return of Goods and you have complied in all respects with the provisions of this clause; and

(ii) after inspection of the Goods returned MARQ GROUP has agreed in writing to accept the return of the Goods and to provide a refund to you.

(c) We will not be liable to accept return of Goods which have not been stored or used in a proper manner or have been abused or neglected.

11. LIABILITY OF MARQ GROUP

(a) To the full extent permitted by law, we will not be liable for any loss including indirect, incidental or consequential loss, damage, death or injury occasioned by you or any other person arising from the purchase of the Goods other than replacement of the Goods.

(b) Our liability for breach of a condition or warranty contained in these Terms, any other agreement between the parties or implied into this Contract or these Terms by Statutory Provisions is limited to any one of the following as determined by us:

(i) the replacement of the Goods or supply or equivalent Goods;

(ii) the repair of the Goods or payment of the costs of having the Goods repaired; or

(iii) the refund of the price paid by you for the Goods.

(c) You assumes all risk and liability for loss, damage or injury to persons or property of the Customer, or to others arising out of the use or possession of any of the Goods sold to the Customer whether such Goods are used singularly, or in combination with other Goods, or any process.

12. VALUE ADDED TAX (VAT)

We will charge you, and you agree to pay, the amount of any Value Added Tax (VAT) payable in respect of the Goods or as a result of the supply of Goods by us.

13. DISPUTE RESOLUTION

(a) All disputes between the Parties arising out of or related to the Contract of these Terms must in the first instance be referred to a representatives meeting between the parties.

(b) If the appointed representatives cannot resolve the dispute within fourteen (14) days, the dispute must be referred to mediation as agreed by the parties.

(c) If mediation is;

(i) abandoned by the mediator;

(ii) otherwise concluded with the dispute being resolved; or

(iii) not resolved within 60 days of the date of service of the notice of dispute (or such additional period as agreed by the Parties in writing), the dispute must be referred to Alternative Dispute Resolution 2015, (ADR) in accordance with the Guidelines.

14. GOVERNING LAW

These Terms are subject to the laws of England and Wales as members of the EU. Both parties submit to the non-exclusive jurisdiction of the courts of that Territory.


Privacy Policy

This Privacy Policy sets out how personal information and data may be collected, used, shared and processed by Marque of Brands B.V., of,Soldaatweg 14, 1521 RL, Wormerveer, The Netherlands when using the following websites that are owned and controlled by MARQ GROUP:

By using the Sites, registering with us, interacting with us on our relevant Social Media and purchasing Items from - outlets and Third Party Platforms you are accepting and consenting to the terms of this policy.

This Privacy Policy does not apply to the practices of third parties. In this Privacy Policy, “MARQ GROUP”, “we”, “us”, “our”, and other similar references mean Marque of Brands, “you” and “your” and other similar references mean any user of the Service, and “MARQ GROUP Affiliates” means any parent, subsidiary, member, officer, director, employee, agent, or contractor of MARQ GROUP or any entity under common control with MARQ GROUP.

We take our customers privacy seriously and we will only collect and use your personal information as outlined below and in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

  1. What information is being collected?
  2. How and why are we using this data?
  3. How is it being collected?
  4. How is your data stored and protected?
  5. How long do we store your data for?
  6. How is your data shared?
  7. What are your rights?
  8. Social media, Cookies and online advertising
  9. Changes
  10. Contact us

What Information is Being Collected?

MARQ GROUP collects personal information about you whenever you shop with us or use our services. Some of this information you give to us directly when, for example, you place an order on one of our websites which allows us to perform our duty to you and ensure a better, personalised experience.

Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

The following groups of personal data are collected:

  • Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.
  • Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media).
  • Financial Data includes information such as: payment card details and bank account.
  • Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
  • Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
  • Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
  • Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty programme activities; and details of any other MARQ GROUP products and services used by you.
  • Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

How and why are we using this data?

We will only collect and use your personal data for the following purposes, to:

  • Provide, improve, and develop our products and services
  • Communicate with you
  • Offer and measure targeted advertisements and services
  • Promote safety and security

We will only collect and process your personal data where we have a legal basis to do so pursuant to Article 6(1) of the General Data Protection Regulation (EU) 2016/679 ("GDPR"). The legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

We will only collect personal data from you when:

  • we have your consent to do so, or
  • we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or
  • the processing is in our legitimate interests and not overridden by your rights, or
  • we have a legal obligation to collect or disclose personal data from you.

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To create an account and register you as a new customer (either directly or via social media).

  • Identity

  • Contact

  • Performance of a contract with you

To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and assist fraud prevention and detection.

  • Identity

  • Contact

  • Financial

  • Transaction

  • Performance of a contract with you

  • Necessary for our legitimate interests (e.g. to recover debts due to us)

To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and assist fraud prevention and detection.

  • Identity

  • Contact

  • Financial

  • Transaction

  • Performance of a contract with you

  • Necessary for our legitimate interests (e.g. to recover debts due to us)

To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey.

  • Identity

  • Contact

  • Profile

  • Marketing and Communications

  • Performance of a contract with you

  • Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services)

To enable you to take part in a competition, event, survey, or receive a reward for shopping with us.

  • Identity

  • Contact

  • Profile

  • Usage

  • Marketing and Communications

  • Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business)

  • Where you have decided to enter into a competition or event, for the performance of a contract with you

To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency.

  • Identity

  • Contact

  • Profile

  • Technical

  • Transaction

  • Marketing and Communications

  • Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud)

  • Necessary to comply with a legal obligation

To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.

  • Identity

  • Contact

  • Profile

  • Usage

  • Marketing and Communications

  • Technical

  • Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences;

 

  • Technical

  • Usage

  • Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.

  • Identity

  • Contact

  • Technical

  • Usage

  • Profile

  • Marketing and Communications

  • Necessary for our legitimate interests (to develop our products and services and grow our business) or

  • Consent

To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets.

  • Identity

  • Contact

  • Usage

  • Necessary for our legitimate interests (to improve the shopping experience of our customers)

 

How is it collected?

MARQ GROUP may collect personal data in the below ways:

  • Direct interactions
    Sometimes you will directly provide us with your personal information in using our Services and Sites. For example, we often ask your name, email address if you sign up with us or enter a competition with us; we ask for your payment and shipping details to fulfil your orders when a purchase is made; or the information you provide when you contact us with an enquiry or feedback.
  • Automatic
    Some data is automatically collected when you visit our Sites or use our Services. For example, we collect information on how often you use the Services, the pages you visit, the links you click, how you have accessed our Sites and Services (including browser and device information) and the items you have put into your shopping cart. We may also collect your location data (as indicated by an Internet Protocol [IP] address).
  • Third parties
    We may also receive data from our third-party partners and service providers to analyze how users use our Sites and Services. We use this aggregated information to better understand and optimize our Sites and Services for a better user experience.

How is your data stored and protected?

MARQ GROUP ensures that all information collected will be safely and securely stored.

We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

The communication between your browser and our websites uses a secure encrypted connection wherever your personal data is involved. We encrypt your data and store it on secure servers hidden behind a firewall.

We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

How long do we store your data for?

We will retain your personal data for no longer than is necessary for the purpose(s) it was provided and collected for and to meet our legal obligations. Further details of the periods for which we retain data are available on request via the contact details provided below.

How is your data shared?

We may disclose and share your personal data with the parties set out below:

  • where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;

  • to business partners, suppliers, subcontractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How and why are we using your data?’, such as:

    • third party service providers that we engage to provide IT systems and software, and to host our website;

    • third party payment processing services (including Shopify Payments, Stripe, iDeal, Bancontact, and Paypal) to process your payment to us. MARQ GROUP does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are compliant with necessary regulations;

    • third party service providers that we engage to deliver goods you have ordered;

    • third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;

    • analytics and search engine providers that assist us in the improvement and optimisation of our website;

    • affiliate networks through whom you have accessed our website;

  • to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Policy.

  • to protect our customers and websites from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;

  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or

  • to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

  • The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.

What are your rights?

You have a range of rights relating to your personal information, how we collect it and how we use it pursuant to the General Data Protection Regulation (EU) 2016/679 ("GDPR"). These include the right to:

  • request access to your personal data
  • request correction of your personal data
  • request erasure of your personal data
  • request restriction of processing of your personal data
  • request the transfer of your personal data
  • object to processing of your personal data
  • object to automated decision making

We are committed to maintaining your privacy and helping you exercise your rights. If you would like to exercise any of these rights in relation to your personal data that we have collected, please contact us via the contact details below.

Please note you may take many of these actions through your Account Settings (e.g. updating your details, cancelling your account), unsubscribing from marketing material you receive (e.g. our marketing emails) and disabling cookies. If you would like more assistance with these, please do not hesitate to contact us via the contact details provided below.

Children

While our websites are designed for a general audience, we will not knowingly collect any data from children under the age of 16 or sell products to children. If you are under the age of 16, you are not permitted to use or submit your data to the website.

If we learn that we have collected the personal data of a child under 16, or the equivalent minimum age depending on the jurisdiction, we will take steps to delete the data as soon as possible. Please immediately contact us if you become aware that a child under 16 has provided us with personal data.

Social media, Cookies and online advertising

Social Media

By interacting with us on the Social Media (including without limitation following us on the Social Media, “liking”, “mentioning”, “tagging”, writing a comment in relation to a page on the Social Media) (“Interacting” or “Interaction” (as applicable)) you are consenting to our interaction with you on the Social Media and the processing of your information accessed on the Social Media. The information about you that may be collected when you Interact with us on the Social Media may include without limitation your name, your user profile, your age, your preferences, choices and viewpoints with regards to the topic or subject matter of the relevant Social Media page, your photos and other images and your videos. Your Interaction with us on the Social Media may also involve you submitting a photo or video of you (“Your Image”). By Interacting with us on the Social Media you consent to us using Your Image for the purposes described when Your Image was requested or as described on the relevant Social Media page.

Please let us know if at any time you wish us to stop interacting with you on the Social Media or using any of your information on the Social Media by contacting us at the details set out below. By Interacting with us (whether on the Sites, Social Media or otherwise) you consent and grant to MARQ GROUP a perpetual, worldwide, royalty-free license to use Your Image and Contributions for the purposes of promoting, advertising and endorsing MARQ GROUP’s goods and services, including without limitation for the purposes of your participation in any promotional activity for the same, and in any media including without limitation television, Social Media, on our Sites, in print and outdoor advertising materials. We may want to use Your Image and Contributions for additional purposes which will be detailed when we collect Your Image and/or in any promotional terms and conditions which will be featured on our Promotions Terms page.

Cookies

“Cookies” are small files used to store information and receive identifiers on web browsers on computers, phones, and other devices. We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behaviour, and providing a safer experience for our customers.

By using the website and services provided by MARQ GROUP, you agree to us placing cookies on your device and accessing the information stored within these cookies when you visit or use our services in the future. Further information about cookies can be found here.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Online Advertising

We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.

The Digital Advertising Alliance (which includes companies such as Google, Responsys and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly.

Changes

We may periodically update this policy for reasons such as regulatory requirements, updating technologies and industry practices. Any minor and non-material changes will take effect immediately upon posting of the Policy. We will notify you about significant changes by sending a notice to the primary email address specified in your primary account holder account or by placing a notice on our site.

Your continued use of our services after the effective date of the Privacy Policy means that you accept and agree to the changes to the Policy.

Contact Us

Please contact us if you have:

  • Any questions or feedback in regard to this Policy and/or its implementation
  • If you would like us to stop using your information
  • If you would like to exercise any of your rights detailed above

Please contact us via eu.contact@marqgroup.com and we will respond within a reasonable timeframe, and in any event less than 30 days.

This privacy policy was last updated on 22 May 2018.

Marque of Brands B.V.

Soldaatweg 14,

1521 RL, Wormerveer,

The Netherlands

VAT Number: NL 857404969B01

  • CREDIT APPLICATION
  • FIXED TERM APPLICATION
  • CREDIT CARD AUTHORISATION
  • AUTHORITY TO LEAVE GOODS

How can I make a purchase?

Ordering with us is easy; here are 3 ways you can order with MARQ GROUP.

By Phone on +31 (0) 2023 74700, and speaking to any one of our team members

While we love talking to our customers, we encourage placing your orders online outside of normal business hours in order to speed up your order process. If you prefer to speak with us, please call our Customer Service team during nominated business hours.

By Emailing your order details to brands@marqgroup.com, one of our team will process your order and respond to any and all of your questions.

By Shopping Online, It’s easy, simply Join or Login at:

Free to register, Trade Pros & Wholesalers can too view all Salon & Distributor pricing.

When Shopping Online

  • To add items in your cart, click on “Buy Now” or “Add to Cart” for the item you wish to purchase;
  • To change the quantity of the item, change the number in the box under the “Quantity” column;
  • To review the items in your cart, click on the ‘Cart’ link, located at the top right of the page;

When you are ready to checkout:

  • If you have an applicable ‘Promo Code’, enter it and click on ‘Apply’. The total price will be updated with the discount;
  • Once you are ready to place the order, click on ‘Secure Checkout’ and your order summary will appear for your review;
  • Remember to fill in all necessary details and once you have reviewed your order, click on ‘Proceed to Purchase’ then enter your preferred payment method
  • You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you receive a confirmation email.

What and where is my order confirmation number?

The order confirmation number can be retrieved in your confirmation email & when you view your “Order Status” under “My Account”

How long does it take to confirm my order?

Orders are confirmed once payment has been completed

Why does my Order Status show “payment pending”? Should I re-create a new order?

Most payments are processed immediately. Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive a confirmation email within 24 hours, please contact us. Please do not re-create your order to prevent duplication

Can I amend my order after it has been confirmed and paid for?

Unfortunately, we are unable to amend orders once it is paid. . Please review your cart before completing your orders

Can I purchase items in bulk and can I get more discounts?

Given the popularity of our products, MARQ GROUP may limit the number available for purchase, so that as many clients as possible may enjoy our merchandise. Purchases can be limited in instances to 6 per item/variant/shade to allow as many customers to enjoy our products and selections.

Can I cancel my order?

Unfortunately, we are unable to cancel orders once it is paid. We receive a lot of orders and we are unable to go through them individually as this will cause delays to all other orders. Please review your items before completing your orders. Only items showing in your Order Confirmation will be shipped unless the items are Out of Stock. To check the status of your order, please login to your account at My Account, click on “my account” in the top left hand corner of the page, click on “my orders” on the left hand side of the page, and then view your most current order.

May I buy products directly at your warehouse?

All purchases must be made through one of the above mentioned 3 methods, Phone, Email or Online.

I am having issues using the coupon/voucher code.

Please check if:

  • The coupon/voucher code has expired;
  • Coupon/Voucher is for one-time use only;
  • Each order can only use 1 coupon/voucher;
  • The coupon/voucher is not valid for items that are already on sale;
  • You have use a non-participating Credit Card for the coupon discount;
  • Coupon/Voucher is not valid with other promotions, discounts and loyalty rewards redemption

 

What do I do when items in my cart are Out of Stock?

We know how annoying it is when your favorite items are out of stock. In the event that your item is unavailable, please click the ”Remove Me” tab located under the specific item. This will not affect the rest of the items in your cart.

In order to know when the product is back in stock, we suggest clicking “Waitlist Me” located on the specific product page. You will then receive an automated email as soon as the item becomes available.

We will process a refund if any items in your order is Out Of Stock

I am facing problems ordering through my mobile device

Our websites are compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache before logging in again. If you continue to face problems, please send a screenshot of the error to brands@marqgroup.com and we will assist you.

What do I do if I receive a faulty item or have a problem with an item ordered?

Please contact us immediately with your order number, details and an image of the faulty or wrong items received.

Please do not discard the items as we will need damage and incorrect items to be returned to MARQ GROUP.

CREATING RICH CONSUMER ENGAGEMENTS ACROSS EACH AND EVERY TOUCHPOINT.
WE CREATE. WE MAKE. WE ELEVATE.